Orders & payment

How can I pay?

  • Bancontact: via the trusted online payment environment of your bank
  • ideal: for Dutch consumers

Can I order for my company and / or order something on invoice? 
This webshop is a consumer shop. You can request business quotations from Heidi.Adriaenssens@swinkelsfamilybrewers.com or via this site: www.beergifts.be. 

Can I still change the order I have already placed?
No, to protect your data an order can no longer be adjusted. If your order has not yet been shipped, you can cancel it.

What can I do if I accidentally ordered an item several times?
If your order has not yet been shipped, you can cancel and then order the correct one. If your order has been shipped, you can return the order.

How do I order something at s-hop.be?
In 3 easy steps:

  1. Place an item in your shopping cart and go to order.
  2. Check and arrange your order. Think of the address, delivery date and packing service.
  3. Complete by paying. This is possible with Bancontact or iDEAL.

How accurate are the prices and product descriptions?
We do our utmost to communicate product data as accurately as possible, but people can of course make mistakes. 

The product I was looking for is sold out. When can I find it again in the webshop? 
Has the item you had in mind suddenly disappeared from the webshop? There is a good chance that the product will be available again in no time. However, there are also a few exclusive items that are only sold for a limited time. If you want to know if you can find your product again in the webshop soon, send an e-mail to s-hop@swinkelsfamilybrewers.com.

Can I order in large quantities? 
Each product on the webshop has a maximum order quantity. If you want to order more than the maximum, send an email to s-hop@swinkelsfamilybrewers.com.

How do I know if my order has been received?
We will send you a confirmation email when we have received your order. Also take a look at your unwanted e-mails if you cannot find the confirmation immediately.

Can I exchange an item?
It is best to follow the return procedure for this. You can also visit our shop in Steenhuffel during office hours.